Service Guide | ADO Park – Valet Bâle-Mulhouse
📅 Service Guide

The Booking & Handover Process

Here’s how your ADO Park experience works — from online booking to getting your vehicle back. Simple, fast, and transparent.

1

Online Booking

Book in less than 5 minutes on our website.

  • ✅Departure / return dates and times
  • ✅Outbound & return flight numbers (real-time tracking)
  • ✅Vehicle registration number
  • ✅Mobile phone number
  • ✅Create your customer account −10% on the 1st booking
Book Now View FAQ
2

The Day Before Departure

You will automatically receive by email:

  • 📧Your booking summary
  • 🗺️The access map to the Express Parking (French side)
  • ☎️Instructions to contact your valet
3

Departure Day

  • 📞Call your valet 30 minutes before your arrival to confirm
  • 📍Meet at the Express Parking (French side) — your valet will be waiting for you
  • 🅿️Hand over your keys and vehicle
ℹ️ Useful details
Have your booking number ready and keep your phone handy to ensure a smooth handover.
4

The Day Before Return

You will automatically receive:

  • 📧Your return information summary
  • 📍The meeting point for the vehicle return
5

Return Day

  • 🧳Call your valet after collecting your luggage
  • 🚗Your vehicle will be returned to you at the Express Parking (French side), ready to go
✅

After Parking

An email with photos confirms that your vehicle is safely parked in our premium indoor facility, covered and monitored 24/7.

Frequently Asked Questions

Which documents should I prepare?
Driver’s license, vehicle registration, booking number, and flight number. Make sure your phone is reachable.
Where exactly is the Express Parking on the French side?
The exact location is included in the pre-departure email. You can also launch directions via the “View Route” button.
Book Online Contact the Team
Valet Service Process - Icons and Arrows

How Your Valet Service Works

From booking to return, each step is designed to be simple, clear, and efficient.

🗓️

1) Online Booking

It takes less than 5 minutes. Enter your dates, times, flight number, and license plate to confirm.

📧

2) The Day Before Departure

Receive an email with the summary, the access map, and the direct contact details for your valet.

🚗

3) Departure Day

Call your valet 30 minutes before your arrival for perfect synchronization.

📲

4) The Day Before Your Return

A confirmation message is sent to you with the exact meeting point for the return.

🔑

5) Return Day

Call after collecting your luggage. Your vehicle will be waiting for you, ready to go.

✅

✅ After Parking

An email is sent to you with photos confirming that your car is safely parked in our lot.

Additional Information

Additional Information

🏷️

Transparent Pricing

Clear and fixed prices, displayed before confirmation. No surprises.

🌙

24/7 Service

Available for all flights, including early mornings and late nights.

🛡️

Insurance Included

Your vehicle is covered throughout the entire parking period.

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